Skip to content

PC Games

Marketing to MMOG players

I don’t know if I should laugh or cry at this article on Gamasutra. Recapping a talk given at the Montreal International Game Summit last month, Rich Vogel, VP of Product Development at Sony Online Entertainment spoke about marketing directly to players in game, and managing their community outside of the game.

The fact that the industry is now talking about marketing to players within a game makes me want to cry – especially as almost all MMO games are roleplaying. Marketing and advertising take you out of that context. Whether it’s fantasy like World of Warcraft or Everquest (1 or 2), or sci-fi like Eve Online, Anarchy Online or Star Wars Galaxies, market to the players outside of the game – on their forums, fan sites and other gaming websites. Leave it out of the game.

He does have some really good points on managing a MMOG community.

Vogel insisted that separate game-related web sites be run by developers, not marketing or PR personnel, and that the writers try to keep their style very human and accessible, joking now and again, and seeming informal and down to earth. Another piece of small advice that added to the sum: color code the writers of forums to their status, be they player, moderator, or developer. That way, readers of the forum can easily scan the boards for pertinent information from appropriate people. “You need to have clear lines of responsibility,â€? he says, noting that a clearly color-coded community manager on a forum doesn’t have the same powers that a dev has.

Vogel says MMOG owners do well to admit their mistakes. “Win over your community so that they are forgiving of you when you really screw up,â€? he said. He also gave some advice about distracting the players when making a change to the game, not answering controversies that arise, as it just feeds them, and not taking too seriously the forum rants of hardcore players, who don’t represent the silent majority. You can get feedback from the quieter majority, however, by simply administering surveys. However, the hardcore, verbal players are the people who generate word of mouth marketing, Vogel admits, “so keep them happy, too.â€?

Now I don’t know if I agree with the distraction comment above, but I do agree in not catering to the vocal minority. It’s interesting to see where Sony Online Entertainment may be going with their games.

Blizzard is spying on you

Donna Wentworth gives you an overview of how Blizzard is spying on you.

If this was the government, as the article points out, they’d have to get a warrant.

What’s even more distrurbing to me, is the blog comments on this article – the gamers just don’t care if it stops cheating. This is right up there with those who say “I have nothing to hide, let the government videotape/phonetap/etc”.

Where do personal rights start and end? Just because you click on a EULA, does it really give a software company the right to capture what programs you’re running, who and what you’re communicating over instant messenger, and what websites you’ve visited?

Second Life

Almost a month ago Icculus announced in his .plan file he was porting a game called Second Life to Linux, and included 3 screenshots.

Second Life is a fascinating experiement in the MMO genre. In some ways made for developers, it lets you own land, create and trade various items, all with a built in content creation tool. From the What Is page:

It is a palette for creative self-expression like nothing you have ever seen. Jump in, find a sandbox, and start building.

Icculus’ timing was amazing, as Cory Doctorow, Copyfighter, EFF employee, and sci-fi author, was having a book release party in the game.

Already available for Mac OS X and Windows, I’m anxiously awaiting the Linux port to try this out.

A Gamer's Manifesto

I couldn’t agree more:

A Gamer’s Manifesto or 20 things Developers need to do now.

  1. Don’t use the online capability as an excuse to release broken games

The first time we hear the word “patch” in relation to a PS3 or XBox 360 game, we’re taking the console back to the store. Filled with our shit.

But surely the console industry, always more business savvy than their PC counterparts, will avoid making us gamers their unpaid beta testers.

Chances of that happening…

…again depends on how many turd-filled consoles they get stuck with. In other words, the consumer always gets exactly what they’ll put up with.

Game over for WoW?

Slashdot linked to a story on Grimwell.com discussing WoW & MMO subscriber rates during launch and post-launch. It takes a look at where WoW falls post-launch within the MMO genre, and speculates about WoW’s longevity.

It’s a good article, but could have been harder hitting. I agree with the premise: WoW’s future is in question. When you consider WoW’s issues with new content, fast levelling to 60, catered to “casual” play, and lack of social interaction, how long will players stick with it?

Here’s a snippet:

Based on past trends of similar styled games, World of Warcraft will not retain players the same way that Everquest and Final Fantasy XI have. I expect it will fall to somewhere between a half to a quarter of its current subscribers. This is ratio greater than that lost in Planetside and City of Heroes because I believe the “core following” is far less than the runaway success World of Warcraft has been would indicate.

Icculus updated his .plan file over the weekend, ranting about game development, distribution and copyright in response to a blog entry covering the Game Developer’s Conference.

The blog entry on Wonderland is a transcript of a panel with Warren Spector (creator of Thief, System Shock, and Deus Ex), Brenda Laurel, Jason Della Rocca, and Chris Hecker. The panel was IGDA Session: Burning Down The House – Game Developers Rant. (Game Developers get to rant? Uh oh).

Warren Spector put it best (excerpt):

Warren Spector:

First of all I don’t hate you, Will Wright. I just had one of those “I’m not worthy” moments in the elevator. YOU ARE the 800lb gorilla.

[argh what did Will SAY already? alice]

OK. I don’t feel very ranty actually. I tried to bail on this panel. But I have to say something so I want to say how this business is hopelessly broken. Haha. We’re doing pretty much everything wrong. This is at the root of much of what you’re gonna hear today. Games cost too much. They take too long to make. The whole concept of word of mouth, remember that? Holy cow it was nice.

Wal-Mart drives development decisions now. When publishers minimise risk by kow-towing to the retailers, you have a serious problem. When every game has to either be a blockbuster or a student film, we got a real problem. For my end of the game business all of our efforts are going into reaching a mainstream audience who may well even not be interested in what we do! My first game cost me 273,000 dollars. My next one is BLAH millions. How many of you work on games that make money? 4 out of 5 games lose money, according to one pundit who may be lying, admittedly. Can we do any worse if we just trusted the creative folks entirely instead of the publishers?

My point is coming. We’re the only medium that lacks an alternate distribution system. All we have is boxed games sold at retail. This is changing a little. But think about our competition for your entertainment dollar. First run, broadcast, reruns, DVDs.. you name it. hardback, paperback, e-book. Theatre release, pay-per-view, video, DVD. We put our thing on the shelf at Wal-Mart, it sells or it doesn’t, and OMG you just blew 10m dollars. The publishers not respecting developers, this is not the problem. We have a flawed distribution model. There are very few ways of getting a game done these days. Developers.. why should we get a huge return? We’re taking some of the risk, but the $10m, the marketing space, the retail space all belong to someone else. We have winner-take-all business that carries a lot of risk. So .. we have to find alternative sources of funding. Chris Crawford used to rant about how we need patrons.. I don’t care if it’s wealthy patrons, I don’t care what it IS, but it’s critical that we divorce funding from distribution.

We need alternative forms of distribution too. I’m not saying publishers suck, although I do believe that in many cases. [laughter] If the plane went down who would care about the marketing guys? We need another way of getting games out there and in players’ hands. If any of you bought half life 2 at Wal-Mart, please just leave the room. Has everyone bought Bioware’s online modules? JUST BUY THEM, OK, even if you don’t have the original games! We HAVE to get games into gamers’ hands. So I’m not saying publishers are evil.. if we do all this and go direct to our consumers with games funded some OTHER way than EA or whoever.. we’ll keep more of the money.. we have to find someone to pay for it and find a buyer after. We need Sundances. Independent Film Channel. Equivalents of those. Just try to find some way of funding your stuff that doesn’t come from a publisher.

The movies have this now: the studios don’t fund everything that happens out there. I’m not holding the movie business up as a model of great business practice, but you can get $ from a wide variety of sources. You know what, when the studio system was in place, that didn’t exist. Every creative person was owned by a studio. Cinemas were owned by studios. Content was limited. As soon as the supreme court stepped in and said no you can’t have development, distribution and retailing, everything changed. Now we have Bruckheimer, and Sideways. Sundance. Indies. At the very worst we need publishers to ask more than that one question: is this going to generate max profit. For most games this is NOT THE RIGHT QUESTION. Volkswagen owns rolls Royce, they understand the need for – oh the music’s running, I’m outta here. Thank you.

Brenda Laurel, on the panel (excerpt):

We model male ethos in the games we design: soldier, super athlete, criminal. Anyone who was born with internet and computers are prosocial. Skaters are mainstream. We have two models of alpha maleness: skaters and ballers [I have no idea what this is referring to – A]. … we need heroes, but what kind of heroes are we making? Where’s Malcolm X, or Chavez? There hasn’t been a game about geopolitics that was worth a shit since Hidden Agenda! We should be giving people rehearsals for citizenship and change. I have to tell you, Microsoft is the walking dead. DRM is a wet dream. It’s not gonna work! Cat’s out the bag! When this happens, you have to let the cards fly in the air and fall where they may. GIVE IT UP ABOUT DRM. GIVE IT UP ABOUT OWNERSHIP. Cleave to open source! A NEW ECONOMY IS COMING. As we become further connected we will find new economies emerging. We are the wellspring of popular culture. We have a responsibility.

Icculus links to this, and takes it a step farther in his current .plan (archived here locally without permission)(excerpt):

Spector is probably closest, though: the distribution model benefits the

upper one percent at the cost of innovation, piracy, and well, the artists.

If we can look at this from the music slant, Apple’s iTunes Music Store is a

good start, but a shitty end. Eventually we’re probably going to need, uh,

for lack of a better term, a distributed Steam…online, universal,

incremental transfer of product without a centralized publisher. The problem

with Steam as it currently stands, among other complaints, is that Valve

escapes their oppressive publisher in order to become an oppressive publisher

themselves. Apple’s a little different in that they haven’t escaped the whims

of the publishers at all (which is why every few months you see a Chicken

Little article on Slashdot about iTMS raising their prices by a whole 20

cents…the poor consumers! Poor Apple! Why doesn’t anyone ever say “poor

musicians”?)

When we can all sell online without a central authority, stream the bits right

to the user any time of the day, and be the backup when their hard drive

fails (which would be a nice feature in iTMS that Steam figured out, in case

you’re listening, Apple), then we could ship when we’re ready, do things that

are awesome without 150-man teams and millions of dollars, make more money

within a meritocracy, and not whore ourselves out to Big Publishing. Not to

excuse them, but the fact that the EA Spouse blog exists says more about the

industry as a whole than it says about Electronic Arts. I mean, it’s a safe

bet to say that everyone outside of EA has an chilly familiarity with

those stories anyhow…put another way, when you see one cockroach, it’s a

safe bet there’re hundreds more behind the walls.

There are no benign dictators in publishing. The only sane thing to do is

flush them altogether.

A new era is coming, but the question is when. DRM isn’t the answer – show me one that worked yet. Open Source hasn’t worked in gaming (yet). Steam isn’t working (talk to someone who plays HL2 or CS:Source). Gaming is at a tipping point – the rise of independent creation and independent publishing combined with ubiquitous broadband and peer to peer technologies will create a new industry. Mods to current games, and publishers like Garage Games and things like Steam and Bittorrent are only the beginning as programmers throw off the shackles of Big Media.

I encourage you to read all of the articles in full.

BFG Gaming Update

Let’s see… I placed 5th in Fusion Frenzy, pretty much dead last in Rally Sport, and somewhere middle of the pack in UT2k4 (nice teams Scott!).

The big news is, as we’re in the middle of the Doom3 Tournament, 2nd round, I beat Fazin. I could lose out from here and be happy.

When it rains, it pours

A week and half ago, I purchased Fable and NHL2k5 for my X-box. I’ve probably played 10-12 games of hockey, and having a blast doing it – even if on Pro I’m still winning too many, even if by only 1 goal.

I haven’t played Fable as near as much as I’ve wanted due to two things:

  1. Was traveling

  2. It’s a M rated game – as I found out after I started playing it. And Alex likes watching me play way too much for him to see me playing a role playing game as I hack away at the bad guys.

So I had received a gift card last week, and after trying out Farcry at Kent’s a week or two ago, decided to pick it up, as I enjoy a good FPS. After the fun I had playing Call of Duty single-player a year after everyone else, I decided this could be a good fit. So I bought it today. Come back to the office, and get more presents: Rome: Total War, a new real time strategy getting good reviews, and Star Wars: Battlefront (Warning: flash site) for the PC.

Considering I’ll be wiring the basement this weekend, in Orlando the following weekend, in Chicago after that, then at Lambeau the weekend after for the Cowboys game, when will I find the time? I still have Fable to play, my NFL2k5 football and hockey seasons, and two beta’s, including WoW to test. I’ve barely caught up on my TiVO from the last week or two, and here we go again… Good thing I haven’t bought X-Men from Raven yet! And I haven’t even thought about practicing for the BFG lan competition.

When it rains, it pours.

Linux Gaming

This article sums up most of my views of gaming on Linux.

I have 2 machines that still run XP – one for gaming, the other I used to 2box my other Everquest account back in the day. It still has a bunch of music I need to transfer to my server, but other than that, I keep telling myself it will be for video editing as that’s the only other thing Linux isn’t as good as Windows still.

But back to Linux gaming: As I game less and less now, I realize I have to get my basement done, as my using my high end computer for non-gaming tasks drives me nuts in Windows. For the last two weeks I’ve seriously considered wiping my XP partition, or at the least making it dual boot. But I’m lazy, though I’m getting closer every day. As I look at what games I play, only Doom 3 has the potential to be played on Linux. If I only ran Linux, I’d have UT2k4 there as well. I had great success with NeverWinter Nights on Linux, but other than that, there are no RPG choices. As I debate EQ2 and World of Warcraft, neither will play on Linux.

Is playing games on the X-box my only choice? (If I were to only run Linux).

I absolutely agree with the article regarding WINE. WINE is not an option for Linux gaming, and for developers it’s a cop-out. Yes, I understand DirectX has matured better and faster than OpenGL. But if major games can work natively on Mac OSX, is Linux that far out of reach?